Non-violent Crisis Intervention

ASC presents the Non-Violent Crisis Intervention Course developed through the Crisis Prevention Institute. The Crisis Prevention Institute has fine-tuned its proven strategies for safely resolving situations when confronted by anxious or violent behavior, while still protecting the therapeutic relationships with those in their care for over 30 years. ASC is privileged to present such a reputable, effective course.

Read more about the Crisis Prevention Institute.

This course is designed to teach students to safely manage the aggressive behaviours of the acting-out person. Method taught includes verbal intervention tactics, alleviating staff fear and anxiety, and learning to maintain your personal safety.

ASC Instructors teaching the Non-Violent Crisis Intervention course are certified to instruct through the Crisis Prevention Institute. Student input and feedback will help shape course discussion.


The ASC Non Violent Crisis Prevention is open to all Security Service Professionals and recommended to anyone involved in the care providing industry, i.e. teachers, social workers, foster parents, hospital staff. This course is designed to promote safety of care givers and their clients.


ASC teaches the Non-Violent Crisis Intervention course over a two day period. The course is a hands-on, practical based experience supplemented by student experiences and class presentations. Students will learn to provide welfare, care, safety and security for the acting-out person. Course topics include:

  • How a Crisis Develops: This section teaches the different behaviour levels of the crisis development, and demonstrates the appropriate staff responses to help de-escalate the situation. Lessons are styled on the Q&A and lecture model.
  • Non-Verbal Behaviours: This section delves into body language and how it affects the behaviour of others. This module “demonstrates, participates and explains” the effects of proxemics through group exercises.
  • Para Verbal Communication: Para Verbal Communication means “not what you say, but how you say it.” This section will teach the student how one’s tone, volume and cadence can affect perception. This section acts as a link between nonverbal and verbal communication, and is taught through demonstrations and group discussion.
  • Verbal Intervention: This unit will provide students with tools to utilize in a verbal intervention to prevent an escalation to the physical acting-out phase. Students will learn to curb verbal outbursts before they turn physical by learning the difference between information seeking and challenging questions, and understanding the appropriate response to each.
  • How to Recognize Precipitating Factors: A Precipitating factor is an event that occurred in an individual’s life which leads to ones escalating behavior at the time. This unit will help students learn to maintain professional attitudes during a crisis intervention by developing a rational detachment and practicing empathetic listening. Students will learn to understand the reciprocal relationship between the staff and those in their care.
  • Staff Fear and Anxiety: Students will learn to understand the causes of fear and recognize the productive and nonproductive behaviours caused by fear. Students will also learn to make fear and anxiety work for them in a crisis situation. This section will introduce students to responses to physical threats.
  • Personal Safety Techniques: The primary focus of this unit is to protect students and acting-out individuals from injury if behaviour escalates to a physical level. Techniques learned and demonstrated follow basic principles which allow students to adapt to different situations when escape, or evasion, are the safest alternatives available. This module will build confidence of students to keep themselves and others safe in crisis situations.
  • Non-Violent Physical Crisis Intervention and Team Intervention: This unit focuses on a team concept to de-escalate and at a last resort restrain physically aggressive individuals. Students will learn to control physically aggressive individuals in a non-harmful way and learn safe transport techniques.
  • Situational Role-Plays: This section of the course focuses on situational role-playing to provide a practical application of the information covered during the course.
  • Postvention: Students will learn to re-establish communication with the individual responsible for the emotional or physical outburst. Team members involved in a crisis situation must go through a debriefing process after the crisis, and this section equips students with the listening tools to do so.